TERMS AND CONDITIONS
By ticking the “I Accept” check box below, you confirm that you understand that you are registering via the British Council’s Online Registration System to take the Cambridge English Qualification with the British Council (your “Exam Registration”) and the payment relating to your Exam Registration is directly between the British Council and yourself. All aspects of your Exam Registration relating to payment terms, refund, cancellation and transfer are as per the policies stipulated below.
The British Council is incorporated in England and Wales by Royal Charter and registered as a charity (under number 209131 in England and Wales and number SC03773 in Scotland). Its registered office is at 10 Spring Gardens, London, SW1A 2BN.
For the steps you need to take to make a Test Registration, please see our how to register for Cambridge English Qualification online page. The online registration process allows you to check and amend errors before submitting your Exam Registration to the British Council. Please take the time to read and check your Exam Registration at each page of the online registration process. You may not register more than once for the same Cambridge English Qualification session. After you make your Test Registration, the British Council will confirm its acceptance to you in the form of an email from the relevant test centre of your enrolment on the relevant Cambridge English Qualification session (“Cambridge English Language Assessment Exam Confirmation”). The contract between you and the British Council will only be formed when you are sent the Cambridge English Language Assessment Exam Confirmation. The contract between you and the British Council is formed in the English language.
The British Council reserves the right not to accept Exam Registrations after the registration period for the relevant Cambridge English Qualification session has closed.
The price of your Exam Registration will be quoted on the British Council’s Online Registration System and includes VAT (where applicable). Fees may change from time to time, but this will not affect any Exam Registration which has been confirmed by an Enrolment Confirmation. Payment for your Exam Registration will need to be made in advance through the British Council’s Online Registration System or another available payment method. The registration will not be confirmed until the registration fee has been paid. The candidate may not register more than once for the same exam session.
The British Council reserves the right not to accept registrations after the established deadline. The British Council also reserves the right to cancel an exam if a minimum number of 10 candidates is not reached. In this case, exam fees will be refunded.
1. Conditions of refunds
A refund of the examination fee is possible only under the following conditions:
1.1. if a refund request is submitted no later than 14 calendar days from the date you receive the Exam Application Summary and Payment Confirmation email as a consequence of the right of withdrawal established under the law, to which candidates registering online are entitled and which should be exercised in accordance to point 2.1.Such right of withdrawal expires after the mentioned 14 calendar days,
1.2. if a refund request is submitted before close of registration but after 14 working days from the date you receive the Exam Confirmation email,
1.3. if absence during the examination occurred on medical grounds or due to specific family circumstances.
2. Required documents:
2.1. In the case of refunds described in points 1.1. and 1.2. you or the person/institution that submitted the fee on your behalf, should email the British Council exam centre by the stated deadline with a request for a refund including your name, date of birth, the exam you registered for (including date and location) and reference number. 2.2. In the case of absence described in point 1.3 you or the person/institution that submitted the fee on your behalf, should email a medical certificate to the British Council exam centre by the stated deadline. The medical certificate should indicate the dates when you were indisposed. The British Council is aware of the fact that Dutch medical practitioners are not always allowed to give out a statement regarding a patient’s condition. These practitioners can provide the patient with a note explaining why Dutch law no longer allows them to share this information with third parties. In this case the refund request needs to be supported by a similar note which needs to include the name and signature of a recognised practitioner and the date on which the document was issued. In the case of family circumstances the exam centre will also request a form of proof; more information will be provided on this as soon as the exam centre has received the e-mail with the refund request. Cambridge Assessment English will ultimately decide to approve or reject the withdrawal request; the British Council has no say in this.
2.3. The documents mentioned should be submitted to the British Council exam centre where you were registered for the exam not later than two weeks after the written test you were registered for.
3. The amount and form of refund:
If you are entitled to a refund, the refunded money will be returned in the same way as you originally paid.
You or the person/institution that submitted the fee on your behalf is entitled to an entire or partial refund under the conditions stated below:
3.1. In the case described in point 1.1. a refund of 100% of the submitted fee.
3.2 In the case described in point 1.2 and 1.3 candidates receive a partial refund of the exam fee. An administration fee of €30.00 will be charged for all Cambridge Assessment English exams except for YLE Starters/Movers/Flyers, TKT, and BULATS.
Refunds will be made within 14 days of the receipt of the full set of correctly completed documentation.
Test date transfer
Your registration is valid for one session only. It will not be possible to transfer the registration to another date, another type or another venue (examination centre). Registrations are also personal and cannot be transferred to other individuals.
The British Council and the Examining Boards take all reasonable steps to provide continuity of service. We feel sure you will understand, however, that we cannot be held responsible for any interruptions caused by circumstances beyond our control. If examinations or their results are disrupted, cancelled or delayed, every effort will be made to resume normal service as soon as possible. The British Council’s liability will be limited to the refund of the registration fee or re-testing at a later date.
The British Council is not responsible for loss or damage to your personal belongings at the test venue. Therefore, we strongly recommend leaving valuables, such as mobile phones and computers, at home.
Test day photography
With this registration you give your consent to be photographed on the exam day if required by the current exam regulations. In this case, photographs and exams results will be available on a protected web site called Online Results Verification where institutions will be able to verify the candidate’s identity and/or results.
When taking FCE, CAE and CPE exams it is mandatory for candidates to have their photograph taken on the day of the exam. Cambridge English Language Assessment reserves the right not to publish exam results if the candidate has not been photographed according to the regulations. For more information please consult this link.
If you are a candidate aged 18+ please tick the box below to indicate your consent to having your photograph taken on the day of the test.
If you are a candidate under 18 your parent or guardian will need to tick the box below to indicate their consent to having your photograph taken on the day of the test.
Location, date and time
All information regarding the exam (timetable), including the date of the Speaking Test, the exam’s location and the candidate number, will be communicated to the candidate approximately 3 weeks before the exam date (approximately 7 days for computer-based exams). When registering for a paper based exam the Speaking component usually takes place on a different day than the written components and possibly on a Saturday. It is not possible to choose or change the Speaking test date; it is the candidate‘s responsibility to check the Speaking dates and avoid clashes with other commitments. If a candidate registers for a computer based exam, we guarantee that the Speaking component will be held on the same day as the Written components.
Any candidate using a dictionary, correction fluid, audio recording equipment, a mobile phone, or any other electronic material, or breaking the regulations in any other way has the possibility of being disqualified.
Copyright of all exam materials belongs to Cambridge English Language Assessment. Cambridge English Language Assessment does not allow candidates, centres or institutions to see candidates’ answer sheets or any other material used in the exam.
Cambridge English Language Assessment Regulations
A document issued by Cambridge called Regulations contains a comprehensive list of examinations regulations. The details of these regulations are available here.
A Summary Regulation Notice will be sent to candidates together with the exam details and timetable. Should you need your results for VISA/immigration purposes, please contact a British Council Examinations Office at time of registration.
Special Access Arrangements
The British Council aims to ensure that every candidate is treated fairly and objectively and that they are given optimum conditions to take their exams. We can make arrangements to accommodate special circumstances or requirements to enable test takers to attend a test centre, to understand questions and to give their exam answers. If you require special arrangements to undertake your exam, please contact your British Council exam centre as soon as possible and before the registration closing date. Please note: no documents regarding special arrangements will be accepted after registration has closed. The British Council will use the information that you are providing in connection with processing your application. The legal basis for processing your information is agreement with our terms and conditions of application (contract). We may need to pass this information on to the following partners; Cambridge Assessment English. All medical documents will be subject to strict processing controls, as in accordance with any and all internal and local data protection regulations; including the EU General Data Protection Regulation. Provided medical proofs will be securely stored in access limited folders, with this access limited to only those relevant in the facilitating of exams. This sensitive personal data will only be processed in relation to the exam session which the candidate is registered for. A copy will be stored, in conditions as stated above, for a period of one year after the date of the exam in question; after this period they will be securely destroyed according to British Council data retention regulation.
Cambridge English Qualification results are accessible on-line; access details can be found on the Confirmation of Entry. Should these be lost or misplaced, a copy can be requested via email to a British Council Examinations Office from the date results are issued. This copy can only be requested by the exam candidate or the teacher that has registered the candidate. Exam papers are marked in the UK by the Cambridge English Language Assessment, which later sends results to the British Council. Exam papers remain property of Cambridge English Language Assessment and cannot be returned or reviewed.
Certificates are sent to candidates by registered post, approximately 6 weeks after the release of results. A candidate who has lost a certificate may apply for a form from the British Council for a Certified Statement of Results, for which a fee is charged. Unclaimed certificates will be destroyed after two years.
Candidates that failed the exam can register again. Candidates will pay the full exam fee and have to re-sit all papers. It is not possible to re-sit part of the exam.
Child Protection: The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.
The British Council may contact you as part of the collection of anonymous statistical data directly related to the exam you are registering for, and that this data will be used for internal British Council research purposes only to improve the exams service.